Effective as of: 1 September 2018




Protecting your privacy and your personal data is important to us, the provider of this website .


Therefore, we would like to provide you with information in this privacy policy on which personal data we collect, why we collect this data, for which purposes we process and use the data and to whom we may transfer your data.



Who we are – service provider


Service provider within the meaning of sections 2 sent. 1 nr. 1, 13 Telemedia Act and data controller within the meaning of section 3 para. 7 German Federal Data Protection Act is IONITY GmbH (IONITY) with the contact details as listed at the end of this privacy policy.



Which personal data is affected?


  1. Personal data is any information by which you are directly or indirectly identifiable as a person.
  2. The personal data which we process or use via this website will be directly or indirectly provided by you to us, e.g. in connection with using our website.
  3. We collect this data to provide you with our service and comprise, e.g., data of the following categories:
  • Contact details: When registering your user account we collect personal data for identification purposes. This data includes e.g. your first name and surname, address, e-mail address, personal password (encrypted), phone number.
  • Payment data: Subject to the payment method selected, you provide certain payment data such as credit card information or your IBAN and BIC.
  1. When you use this website for information purposes only, that is, you do not log-in or register for using IONITY products and services on this website, we do not collect any personal data except the data transmitted by your browser that enables you to visit this website. Such data includes:
  • IP address or information on the computer system used.



Why we collect, process or use personal data


We use your personal data specifically for the following purposes:

  1. For the offer, maintenance, improvement and administration of IONITY products and services, in order to offer you a corresponding customer service.
  2. For technical reasons in connection with activation of this website for technical administration.
  3. For the fulfilment of our legal obligations and legislative regulations or for the fulfilment of decisions of public bodies.
  4. We can also gather, process and use your personal data, in order to assist you in the registration of your user account and in order to make available for you further information about our IONITY services, for example in the case that the registration process is discontinued due to a disruption.



On whom we transfer your personal data


IONITY can forward your personal data in accordance with this privacy policy and in compliance with the legal regulations on third parties for the purposes set out in section 3 above.



Anonymous/pseudonymous use


Pursuant to section 13 para. 6 sent. 1 German Telemedia Act, you may choose to use this website including the parts after log-in and to process payments in an anonymised manner or using a pseudonym, e.g. a user name. This applies only to the extent that an anonymous or pseudonymous use of this website or the payment process is technically possible and reasonable.



Use of cookies


  1. We use so-called cookies to optimise our services, for statistical evaluations and for analyses. Cookies are small text files stored for example on your computer or mobile phone which enable identification of your device. Cookies help us inter alia to adjust this website to user’s needs.
  2. There are two types of cookies: session cookies and permanent cookies.  A session cookie is deleted automatically when a website is closed.  A permanent cookie is stored on the computer or mobile phone for a certain time.  These two types of cookies may be placed on a website by different operators (first-party or third-party operators) to be stored on storage media (such as the hard drive of your computer).  A first-party cookie is placed by the operator of the website you use or visit.  A third-party cookie is placed by an operator who does not operate the website you visit.
  3. If you do not accept the use of cookies, you can configure this at any time in the settings of your web browser on your computer or in the settings of your mobile browser. Also, you can delete cookies which are already stored on your device. Most web browsers accept cookies by default, but there is also the option to not accept cookies or to display a warning before they are stored. If you do not accept cookies, this may impair the functionality of this website.
  4. The table below displays the different categories of cookies used on our website, the purpose for which these cookies are used and the service provider which may for example place the cookie:
  5. – Type of cookie: NG_TRANSLATE_LANG_KEY
  6. – Description: Session
  7. – Storage time: To remember language setting, Purpose: comfort
  8. This data will be stored separately from any other data stored by IONITY. In particular, the cookie data will not be linked to your other personal data.



Use of Google Analytics


  1. This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies, which are text files stored on your computer or mobile phone to help analyse how you use this website. As a rule, the information generated by the cookie about your use of this website is transmitted to and stored by Google on a server in the United States. If IP anonymisation is activated on this website, however, your IP address will be truncated by Google in Member States of the European Union or in other states party to the Agreement on the European Economic Area prior to transmission. Only in exceptional cases the complete IP address will be transmitted to a Google server in the United States and truncated there. Google will use this information on behalf of the operator of this website, i.e. IONITY, for the purpose of evaluating your use of this website, compiling website activity reports and providing other services to IONITY relating to the use of this website and internet use.
  2. The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google.
  3. You can prevent the storage of cookies by selecting the appropriate settings of your browser software; however, please note that if you do this, you may not be able to use the full functionality of this website.
  4. You can also prevent the data (including your IP address) generated by the cookie relating to your use of the Website from being collected and processed by Google by downloading and installing the browser plug-in available under the following link:
  5. This website uses Google Analytics with the extension "_anonymizeIp( )". This means that only truncated IP addresses will be further processed so as to prevent them from being linked to a specific user.
  6. The use of Google Analytics is made in line with the requirements agreed between the German data protection authorities and Google. Third-party provider information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.  Terms of Service:, Overview - Safeguarding your data: and Privacy Policy:



Right to information


You have the right anytime to request, free of charge, information about your personal data stored by us, as well as of its origin, recipients or categories of recipients, to whom this personal data is transferred and the purpose of storage, collection or use.

Please send your request (while unambiguously identifying your person) to our customer service or call our customer service. The relevant contact details are listed at the end of this privacy policy.



Right to correction, blocking and deletion


You have the right to correction, blocking or deletion of the data, if the personal data stored by us is incomplete or incorrect or is used contrary to the purposes stated in part 3 of this privacy policy or is processed in violation of BDSG or other relevant legal regulations.

Please send your request (while unambiguously identifying your person) to our customer service or call our customer service. The relevant contact details are listed at the end of this privacy policy.



Changes to this privacy policy


We reserve the right to amend this privacy policy from time to time. We therefore recommend that you read this privacy policy regularly. In that way you remain constantly updated about our use of your personal data.



Our contact details


Should you have any questions or comments regarding this privacy policy, please contact our customer service:




Attn. Data Privacy Officer

Moosacher Strasse 84

D-80809 Munich, Germany






Project EUROP-E is co-financed by the European Union's Connecting Europe Facility. The sole responsibility of this publication lies with the author. The European Union is not responsible for any use that may be made of the information contained therein.




Moosacher Strasse 84

D-80809 Munich